COVID-19 Update for our Customers
While COVID-19 has not changed our business operations due to our small size, we are personally affected by this pandemic, and we are following best practices here in the studio to ensure that all our toys and accessories are created and shipped as safely as possible.
Here in the studio, we have been isolating for several weeks already, and have no reason to believe we have been in contact with the virus or folks infected by it. Just in case, we have added extra washing and sanitizing to our finishing procedures, and we are wearing gloves and masks during our packaging process.
To that end, we want to make sure you are able to safely receive your toys with these tips:
1. Remember to thoroughly clean your toys and suction cups. Though we have no reason to believe the virus has arrived in our studio, it is always better to be cautious. We recommend this on a regular day, but it’s doubly true right now.
2. Your toys or suction cups are heat sealed inside a plastic bag when it arrives to ensure sanitizing during shipping. It’s a good idea to toss that bag once opened.
3. Cardboard and paper cannot be sanitized. It is best practice to limit the contact between outside/possibly contaminated paper products and your home. We recommend unpacking that box, as well as the padded envelopes, and discarding them ASAP.
4. If possible, shred the packing slip in your box. We are more than happy to email you a PDF packing slip upon your request.
We would lastly like to remind you that all our toys and suction cups are premium silicone, and there are a variety of ways to sanitize them; non-abrasive soap and water, boiling water for 10 minutes, a 10% bleach to 90% water solution for 10 minutes, or in the top rack of your dishwasher with no dishwasher soap.
If you have further questions, please feel free to reach out to us on Social Media, or email us at email@example.com