Shipping & Returns


We care about your safety from the moment we make your toy to the moments it rocks your world. 

Your Order

Every toy is hand-crafted, meaning each toy is entirely unique. Your toy could have slight differences from what is pictured on our website. These are part of the artistic process of creating each and every adult toy by hand and cannot be controlled.

Each of our molds is handmade in a method that prevents seams, however as this is a hand-crafted object there may be slight indents or other very slight imperfections in the final, poured toy that will not affect your use.

Shipping

We ship discreetly! Our products are shipped in in flat rate USPS or plain shipping boxes.

Unless required by international customs regulations, our company name or logo is not displayed on the box itself.

We ship and bill under the name "Fantasy Sculpt", which is pretty vague. Could be craft supplies, could be a quirky Etsy seller!

Our toys are placed in a protective plastic bag and wrapped in tissue paper, then packaged in recyclable packing paper.

All toys and accessory products shipped internationally are shipped with a customs declaration. If your country requires duty/taxes to be paid on incoming shipments, it is your responsibility to pay those fees upon receipt. Lust Arts is not responsible for paying import duties, taxes, or any fees on any orders inside or outside the US. Your phone number will show on the outside of your package since that information is required by USPS to order to ship any packages outside the US. 

For any order, it is your responsibility to ensure those items being shipped are legal in your area. We are not responsible for any orders that are confiscated by your local government's customs agency.

If we are required to provide a description of contents for shipment internationally, we will use the phrase “silicone sculpture” for our toys.

We anticipate you will receive your toy up to two weeks after we receive your order, longer for international orders depending on any customs delays.  Often orders will ship much more quickly; send us an email at info@lustarts.com to find out how quickly a toy can be ready for you.

Returns

We try our hardest to ensure that every toy we ship is flawless. But in case we missed something, please check your new toy carefully before removing it from the bag. Our bags are clear so you can easily inspect your playful sculpture. If there is a production flaw in the toy when received it can be returned (as an unopened toy) for a new toy. Once the bag is opened we cannot accept any returns.

You can contact us directly at info@lustarts.com.